I found this on the web. It rocks.
How To Cancel AOL
I just cancelled my AOL account in ten minutes. You should be proud of me.
Call 800 827-6364. Say: “Cancellation.” You’ll need answer to your security question. Voice recognition not bad.
Then a live attendant. They ask why you’re cancelling the service. Just repeat: I didn’t like it. I didn’t like it. Don’t be any more specific, or they’ll go off into a tree.
Then they’ll ask, are you planning to go on highspeed? Do you want high-speed?
No. No. No. No thank you. No thank you. Just repeat. You’ll have to do this about five times. Amazing. Like talking to an automated attendant who can’t understand what you’re saying.
Don’t explain anything, or it just takes longer.